At Buy9ja, customer satisfaction is our utmost priority as we offer refunds, replacement of unwanted or defective products that you have previously purchased from us. This Refund Policy (the "Policy") informs you about your right to return and receive a refund for products purchased on our website as well as describes the procedure, rules and guidelines relating to the return and refund for the products purchased on our website.
Please read this Policy carefully to understand your rights and also understand the requirements for the return and refund on products.
1. RETURN AND REFUND POLICY
We offer returns, refunds and repairs of damaged products according to the provisions of the law. If the product you purchased from us is damaged or does not function properly, you may be entitled to a refund, replacement, or repairs.
We offer refund for the products purchased if:
Customers may be eligible for a refund provided that:
- The product is returned in its original packaging.
- The product remains sealed and unused.
- The product must not be damaged or broken at the time of return.
- The product will be returned with the receipt issued for its purchase.
Notwithstanding other provisions of this Policy, we may refuse to grant returns or refunds if:
- You received what you ordered, but simply changed your mind about the product.
- You misused or mishandled the product in such a way that caused damage to the product.
- You were aware or notified of the problems with the product before making the purchase.
- You did not like your purchase or realized you had no use of it.
4. EXEMPTED PRODUCTS
Notwithstanding other provisions of this Policy, we may not accept any return and refuse to grant a refund for the following products:
- Products that have been tested and verified before sending it out.
5. DAMAGED PRODUCTS
If you discover that the product you purchased from us is damaged during delivery:
- report the damage to us immediately upon discovery;
- ensure that that the damaged product is returned in the same condition and packaging it was when it was received;
- we will organize for the repair and/or replacement of the damaged product provided the damaged product is returned within the following period: One week following your receipt of the product.
6. RETURN SHIPPING
We will bear all shipping costs or other costs associated with the return of the products.
If the product is being returned for repairs or an exchange, we will also bear the shipping costs and organize for the shipping, transportation, and collection of the product.
Customer will bear the return delivery cost or can come to our office for pickup.
7. HOW TO RETURN PRODUCTS
Products may be returned as follows:
Products may be returned within: One week following your receipt of the product.
Refunds are issued at our discretion as we may reject, grant a refund, replace or repair damaged products.
8. CONTACT US